AKTI – Al Khaleej Takaful Insurance

Why AKTI
Over Others?

We believe in providing quality products and services to ensure that we understand the needs and requirements of our society and are proud for being an insurance brand that values our clients, our staff and our shareholders. We are proud to be one of the leading insurance providers in Qatar with innovative insurance solutions that are compliant with Islamic Sharia' principles.

Strength

Over 40 years of distinguished insurance services.

Solidarity

Built on mutual cooperation and Takaful principles.

Claim Management

Fast, fair, and transparent claims handling process.

Confidence

Trusted by thousands of customers across Qatar.

Expertise

Leading insurance expertise across all categories.

FAQs

What types of insurance does AKTI offer?

AKTI offers a comprehensive range of Takaful insurance products including Motor, Medical, Travel, Marine, Personal Accident, Engineering, Property, and Corporate Package policies — all compliant with Islamic Sharia principles.

How can I purchase an insurance policy online?

You can purchase a policy directly through our website or mobile app. Simply select your insurance type, enter your details, get an instant quote, and complete your purchase securely online in minutes.

Is AKTI a Sharia-compliant insurance provider?

Yes. AKTI converted to a fully Takaful (Islamic-compliant) insurance model in 2010, operating under Islamic Sharia principles supervised by a qualified Sharia board.

Where are AKTI's branches located?

Our main branch is at Grand Hamad Street, Doha. We also have branches at OFC and Vendome Mall. Visit our Contact page for full details and opening hours.

How do I file an insurance claim with AKTI?

You can file a claim by calling our toll-free number 8005007, visiting any branch, or submitting through the AKTI mobile app. Our claims team will guide you through each step of the process.

What documents are required to submit a claim?

Required documents typically include your valid Qatar ID, policy number, a police report (for motor/accident claims), photos of damages, and any relevant medical or repair invoices depending on the claim type.

How long does claim processing take?

Most claims are assessed and processed within 5–10 business days from the date all required documents are received. Complex or high-value claims may take longer and will be communicated to you directly.

Can I track the status of my claim?

Yes. You can track your claim status in real time through the AKTI mobile app or by contacting our customer service team at cs@alkhaleej.com or calling 8005007.

When was AKTI established?

Al Khaleej Takaful Insurance was established in 1979. It transitioned to a fully Takaful model in 2010, making it one of Qatar's longest-standing and most trusted insurance providers.

What are AKTI's customer service hours?

Our customer service team is available from 7:30 AM to 10:00 PM. You can reach us by phone on +974 4404 1111 or toll-free on 8005007, or by email at cs@alkhaleej.com.

Does AKTI have a mobile application?

Yes. The AKTI mobile app is available on both Google Play and the Apple App Store. It allows you to get quotes, purchase policies, file claims, and manage your coverage on the go.

Is my personal data safe with AKTI?

Absolutely. AKTI is fully committed to protecting your personal data in compliance with Qatar's data protection regulations. Your information is never shared with third parties without your consent.

How do I access my policy documents?

Your policy documents are emailed to you upon purchase and are also accessible at any time through the AKTI mobile app or by contacting our customer service team.

Can I modify my policy after purchase?

Yes, most policies can be amended. Changes such as adding a driver, updating contact details, or adjusting coverage limits can be made by visiting a branch or contacting our support team.

What happens if I miss a premium payment?

If a premium payment is missed, a grace period applies depending on your policy type. You will be notified before coverage is affected. Contact us immediately to arrange payment and avoid a lapse.

Can I cancel my policy and get a refund?

Policies can be cancelled subject to the terms and conditions of your specific plan. A pro-rated refund of the unused premium may apply. Please refer to your policy document or contact us for details.

How do I renew my insurance policy?

You can renew your policy online via the AKTI website or mobile app, by visiting any of our branches, or by calling our customer service team. Renewal reminders are sent before your policy expiry date.

When should I renew my policy?

We recommend renewing at least 2 weeks before your policy expiry date to ensure continuous coverage without any gaps. You will receive a renewal reminder 30 days before expiry.

Will my premium change at renewal?

Renewal premiums may vary based on your claims history, changes in your risk profile, and market conditions. Our team will provide you with the updated quote well in advance of your renewal date.

Can I upgrade my coverage at renewal?

Yes. Renewal is a great opportunity to review and upgrade your coverage. Speak with one of our advisors to explore enhanced plans tailored to your current needs.

Experience

Protect What
Matters Most

Qatar's Leading
Takaful Insurer

Insurance Company